Privacy Policy

Effective Date: January 1, 2026

Oshawa Pro Plumbing ("we," "our," or "us") operates the website plumberoshawa.ca. This Privacy Policy explains what personal information we collect from visitors to our website and users of our services, how we use that information, and the choices you have.

1. Information We Collect

We collect information you provide directly when you:

  • Submit a service request or quote form (name, phone number, email address, property address, description of plumbing issue)
  • Use our live chat feature (messages you send, contact details you share)
  • Call us at (289) 512-2896 (call logs and any voicemail recordings)
  • Send an email to info@plumberoshawa.ca

2. Automatically Collected Information

When you visit plumberoshawa.ca, we may automatically collect:

  • Browser type and version
  • Pages viewed and time spent on each page
  • Referring website address
  • Approximate geographic location (city-level, derived from IP address)
  • Device type (desktop, mobile, tablet)

We use Google Analytics to collect this data. Google Analytics uses cookies — small text files stored on your device. You may disable cookies in your browser settings.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your service requests and provide plumbing estimates
  • Schedule appointments and dispatch licensed plumbers
  • Communicate with you about your service (confirmations, follow-ups)
  • Improve our website and services
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Licensed plumbing technicians who will perform your requested service
  • Service providers who help us operate our business (payment processing, analytics, communications)
  • Law enforcement or government agencies when required by law

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

6. Data Retention

We retain your personal information only as long as needed to fulfill the purposes described in this policy, or as required by law. Service records are typically retained for seven years for warranty and legal compliance purposes.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Withdraw consent for marketing communications at any time

8. Cookies and Tracking

Our website uses cookies for analytics and functionality. We also use Cloudflare Turnstile for bot protection on our forms, which may set its own cookies. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: